We offer worldwide shipping
OUR SERVICES
Our services extend across various regions around the globe, ensuring that clients from diverse geographical locations benefit from our expertise and solutions. Whether it's North America, Europe, Asia, or beyond, we are committed to providing top-notch service wherever you are located.
WORLDWIDE
We can provide door-to-door delivery service for you, or if you prefer, you can choose to work with your trusted freight forwarder. We support a variety of international trade terms, including FOB (Free on Board), FCA (Free Carrier), CIF (Cost, Insurance, and Freight), EXW (Ex Works), as well as DDP (Delivered Duty Paid), CFR (Cost and Freight), DAP (Delivered at Place), CPT (Carriage Paid To), CIP (Carriage and Insurance Paid To), FAS (Free Alongside Ship), DEQ (Delivered Ex Quay), and other common trade terms, in order to offer flexible solutions based on your specific needs. If you're unsure which one suits you best, please don't hesitate to contact us.
How It Wroks
1
Inquiry & Consultation
Understanding Customer Needs: Customers inquire via the website, social media, email, or phone, specifying their requirements (e.g., which injector brands to test, testing functions needed).
Product Introduction & Solution: Recommend a suitable testing platform based on customer needs, explaining features, specifications, and operation.
Technical Support & Customization (if needed): Provide tailored solutions for special requirements, such as custom test software or additional functions.
2
Quotation & Agreement
Quotation: Provide a price quote, including equipment cost, accessory options, and shipping fees. Specify the shipping method.
Payment Terms Negotiation: Confirm payment methods (T/T, PayPal, Alipay, etc.), discuss installment plans or deposit requirements, and issue an invoice.
Contract Signing (if applicable): For large or customized orders, finalize a formal contract specifying responsibilities and terms.
3
Production & Preparation
Stock Availability vs. Production: If in stock, proceed with shipping; if not, initiate production and inform the customer of the expected lead time.
Quality Inspection: Conduct rigorous testing to ensure all functions operate correctly.
Packaging & Dispatch: Use protective packaging (shockproof, moisture-proof) to ensure safe transportation.
4
Shipping & Delivery
Confirm Shipping Method: Arrange air, sea, or land transport as per customer preference.
Arrange Shipment: Coordinate with the freight forwarder (either the customer's or our own) to handle export customs clearance and inspection (if applicable).
Provide Shipping Documents: Share tracking numbers, bill of lading (BL), invoice, and packing list with the customer.
5
Delivery & Installation
Customer Receipt Confirmation: Ensure safe delivery and assist customers in checking the received goods.
Installation & Guidance: Provide user manuals, installation videos, or remote technical support for smooth setup.
6
After-Sales & Technical Support
Technical Assistance: Offer 24/7 support for troubleshooting, usage training, and remote diagnostics.
Warranty & Maintenance: Clearly define warranty policies, including free repairs and replacement parts.
Long-Term Cooperation: Conduct regular follow-ups, provide upgrade options, and ensure continuous spare parts supply.